🚚 Shipping & Delivery
Orders are processed within 24– 36 business hours after payment confirmation.
📦 Delivery:
• Tamil Nadu: 1–2 business days
• Other locations: Usually 3–5 business days after dispatch
🚚 We always do our best to deliver on time, but delays may occur due to courier issues, weather, service availability, address issues, or festival/peak-season delays.
💰 Delivery Charges: Based on the final parcel weight and delivery location.
📲 Bulk orders: WhatsApp +91 84380 45095
🚚 Courier Partners
• Tamil Nadu: ST Courier
• Kerala, Andhra Pradesh & Karnataka: DTDC / Professional Courier
• North India: DTDC
Courier partner may vary depending on location and availability.
🔄 Refund & Replacement Policy
We carefully check and pack every order before dispatch. If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
- Damaged / Defective Products: Contact us within 24 hours with clear photos and videos of the product and packaging.
- Wrong Product Received: Contact us within 24 hours so we can verify the issue and assist with a replacement.
- Change of Mind / Incorrect Order: Refunds or replacements are not available for change-of-mind requests or products ordered incorrectly by the customer.
📦 Mandatory Unboxing Video
A clear, continuous, unedited unboxing video is mandatory for complaints involving damaged, defective, missing, or incorrect products.
- Start recording before opening the parcel, while it is still completely sealed.
- Show the parcel clearly from all sides before opening it.
- Continue recording without stopping, pausing, or editing until the products are fully unpacked and checked.
- Videos recorded only after the parcel has been opened will not be accepted.
- Complaints without a valid, continuous unboxing video will not be accepted.
🔁 Replacement & Refund
- Replacement: Arranged after verification, subject to product availability.
- Refund: If a replacement is unavailable, an appropriate refund may be offered after verification.
⚠️ Important: All complaints must be reported within 24 hours of delivery. Requests made after this period may not be accepted.
Thank you for understanding and cooperating with our policy.